Terms of Use

Welcome to AI Sentri, a service operated by Lashan Digital LTD, a company registered in England and Wales ("we", "us", "our"). By using our website and services at https://aisentri.co.uk (the "Service"), you agree to these Terms of Use ("Terms"). Please read them carefully, they explain what you can expect from us, and what we expect from you.

1. What the Service Is

AI Sentri is an AI governance and readiness platform that helps organisations assess, manage, and improve their AI governance maturity. We host and maintain the Service for your use.

The Service provides tooling, frameworks, workflows, and structured evidence collection to support your AI governance programme. It does not provide legal advice, regulatory advice, or compliance certification of any kind. Nothing in the Service, including any scoring, posture assessments, readiness ratings, regulatory alignment indicators, or dashboard outputs, constitutes a legal or regulatory opinion, nor should it be relied upon as a definitive assessment of your organisation's compliance with any law or regulation, including the UK GDPR, EU AI Act, or any other applicable framework.

Regulatory compliance is your organisation's responsibility. You remain solely accountable for your own compliance obligations, the adequacy of your governance controls, and any decisions made on the basis of outputs from the Service. If you require legal or regulatory advice, you should seek guidance from a qualified professional.

2. Accepting These Terms

By accessing or using AI Sentri, you agree to these Terms. If you don't agree, please don't use the Service.

We may update these Terms occasionally. If we do, we'll let you know by email or through a notice on the site. The updated version will replace previous ones and take effect on the date shown above.

The Service is offered for business use only. By accepting these Terms you confirm that you are using the Service in the course of a business, trade, or profession, and not as a consumer.

3. Accounts, Access, and Security

To use AI Sentri, you'll need to create an account. You agree to:

Provide accurate and up-to-date information.
Keep your login details secure and not share them with anyone else.
Tell us promptly if you think someone has accessed your account without permission.

You're responsible for any activity under your account. We may suspend or close your account if you misuse the Service or breach these Terms.

We provide security features to help protect your account, including strong password requirements and multi-factor authentication (MFA). These features are available to all users and we strongly recommend that you use them. By enabling MFA and following our password requirements, you significantly reduce the risk of unauthorised access to your account and the data held within it.

If you choose not to enable MFA or to use a password that does not meet our recommended requirements, you do so at your own risk. We will not be liable for any loss, damage, or unauthorised access to your account or data that arises from or is contributed to by your failure to use the security features we make available. This includes but is not limited to loss of Confidential Information, governance data, or any other content stored in your account.

4. Use of the Service

We grant you a non-exclusive, non-transferable, revocable right to use AI Sentri, provided you follow these Terms.

You must not:

Copy, modify, or reverse-engineer our software.
Use the Service for anything illegal or harmful.
Try to disrupt or overload our systems.
Resell or share your access without our written consent.
Represent or imply that outputs from the Service constitute legal advice, regulatory certification, or compliance assurance to third parties, including regulators, auditors, or insurers, without appropriate qualification.

5. Payments and Subscriptions

Paid plans are arranged directly with us. We confirm the fees and payment terms with you in writing before a plan starts, and invoice you accordingly. No card payments are taken through the Service.

If you use a paid plan:

You agree to pay the fees for your plan, including renewals.
Fees may change, and we will give notice before that happens.
Refunds are handled directly by us in line with our Refund Policy, which includes a 14-day money-back guarantee.
Failure to pay may lead to suspension or cancellation of your account.

6. Ownership and Intellectual Property

We own all rights to AI Sentri, including the software, content, branding, and underlying technology.

You keep ownership of any content you upload or process through the Service ("Your Content"). By using AI Sentri, you grant us permission to handle and process Your Content only as needed to operate the Service, for example storing or backing it up.

We'll never use your data for unrelated purposes without your explicit consent.

7. Privacy and Data Protection

We handle your information in line with our Privacy Notice. You are responsible for ensuring that any personal data you upload or process through the Service complies with applicable data protection laws, including the UK GDPR.

The Service is designed to hold records about your AI systems, not about individuals. The personal data we necessarily process is limited to business contact details of the people in your organisation who use the Service or are named as owners of a system, such as their name, work email address, and role.

The Service is not intended for storing personal data about your customers, employees, or members of the public, and it is not intended for special category data as defined by the UK GDPR. Please do not upload that kind of information into free-text fields. If you do, you remain the controller of it and are responsible for having a lawful basis to process it.

8. Data, Backups, and Availability

We take reasonable steps to keep the Service running and to protect the data you store in it, including the backup arrangements provided by our infrastructure providers. We do not, however, guarantee that data will never be lost, corrupted, or become temporarily unavailable.

You are responsible for maintaining your own copies of anything you would not want to lose. The Service provides export functions for this purpose, and we recommend exporting your governance records periodically, particularly before any significant change to your account or subscription.

We do not offer a service level agreement or a guaranteed uptime figure. The Service may be unavailable for maintenance, upgrades, or reasons outside our control.

We may set reasonable limits on storage, file sizes, and usage. If we change those limits in a way that materially affects you, we will give you reasonable notice.

9. No Legal or Regulatory Advice; Your Compliance Responsibilities

The Service is a governance management tool. It is not a substitute for legal advice, regulatory compliance advice, or professional certification. Specifically:

Scores, posture ratings, and readiness indicators produced by the Service reflect the information you have entered and the framework logic we apply. They do not constitute a legal or regulatory opinion.
Regulatory alignment features, including references to the EU AI Act, UK GDPR, and ISO standards, are provided for informational and organisational purposes only. They do not confirm your organisation's compliance with any legal requirement.
Evidence collected through the Service may support your governance programme, but we make no representation that it will satisfy the requirements of any regulator, court, or enforcement authority in any particular case.
You remain solely responsible for your own compliance with all applicable laws and regulations, and for any decisions made in reliance on outputs from the Service.

If you require legal, regulatory, or professional compliance advice, you should engage a qualified adviser.

10. Your Indemnity Obligations

You agree to indemnify, defend, and hold harmless Lashan Digital LTD and its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and costs (including reasonable legal fees) arising out of or in connection with:

Your use of the Service in a manner that breaches these Terms.
Any personal data you upload or process through the Service that does not comply with applicable data protection laws.
Any representation you make to a third party, including regulators, auditors, or insurers, that overstates or mischaracterises what the Service provides.
Any claim by a third party arising from your own governance failures, compliance decisions, or use of outputs from the Service.
Any loss, damage, or unauthorised access arising from your failure to enable or maintain the security features made available to you, including MFA and password requirements.

11. Disclaimers and Limitation of Liability

AI Sentri is provided "as is" and "as available." We make no guarantees that the Service will be error-free, uninterrupted, or perfectly suited to your needs. We make no representation that use of the Service will result in regulatory compliance, protection from enforcement action, or protection from fines or penalties under any applicable law.

To the fullest extent permitted by applicable law:

We are not responsible for any indirect, special, incidental, or consequential losses, including lost profits, loss of business opportunity, loss of anticipated savings, regulatory fines, penalties, or enforcement costs.
We are not liable for any loss or damage arising from your reliance on any score, rating, posture assessment, or regulatory alignment indicator produced by the Service.
We are not liable for any loss, damage, or unauthorised access to your account or data where that access was facilitated, caused, or contributed to by your failure to implement or maintain the security features we make available (including MFA and recommended password standards).
In respect of data loss or corruption: while we maintain reasonable backup and security measures, you acknowledge your duty under Section 8 to maintain independent copies of Your Content. Subject to that duty, our sole liability for any direct loss or corruption of Your Content caused by our breach or negligence shall be limited to using commercially reasonable endeavours to restore the affected data from our latest available system backup.
Our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service (whether in contract, tort including negligence, breach of statutory duty, restitution, or otherwise) shall be strictly limited to the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that cannot be lawfully limited or excluded under English law.

12. Confidentiality

Each party may have access to information that is confidential to the other in connection with the use of the Service. Confidential Information means any information disclosed by one party to the other that is marked confidential or that would reasonably be understood to be confidential given its nature and the circumstances of disclosure. For the avoidance of doubt, your Confidential Information includes the content you upload or process through the Service, including ML model information, meeting notes, governance documentation, and any data relating to your AI systems or organisational practices. Our Confidential Information includes our software, underlying technology, pricing, product roadmap, and any non-public information about how the Service operates.

Each party agrees to:

Keep the other party's Confidential Information strictly confidential and not disclose it to any third party without prior written consent.
Use the other party's Confidential Information only for the purposes of using or operating the Service.
Apply at least the same degree of care to protecting the other party's Confidential Information as it applies to its own confidential information, and in any event no less than reasonable care.

Our specific obligations: we will not access, use, share, or process your content except as necessary to provide and operate the Service, to comply with a legal obligation, or with your explicit consent. We will not sell, license, or otherwise exploit your Confidential Information for any commercial purpose.

Your specific obligations: you will not reverse-engineer, benchmark, or publicly disclose non-public details of the Service, including its scoring methodology, internal logic, or pricing, without our written consent.

These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or (d) is required to be disclosed by law or regulation, provided that where legally permitted, the receiving party gives the disclosing party reasonable prior notice and cooperates with any steps to limit or protect the disclosure. Confidentiality obligations under this section survive termination of these Terms for a period of three years.

13. Termination

We may suspend or end your access at any time if you breach these Terms or if continued access poses a risk to us or others.

You can close your account at any time by contacting us. When your account ends:

Your right to use the Service stops.
We will keep your data available for export for thirty days after termination, unless we are required to delete it sooner. After that period we may permanently delete it, and we will not be able to recover it. If your account was terminated because you breached these Terms, we may withhold access to the export function.
Any sections of these Terms that need to remain valid, including payment, ownership, indemnity, confidentiality, and liability, will still apply.

14. Governing Law

These Terms are governed by the laws of England. Any disputes will be handled exclusively by the courts of England and Wales.

15. Events Outside Our Control

We are not liable for any failure or delay in providing the Service caused by events outside our reasonable control. This includes failures of internet or hosting infrastructure, outages or data incidents at the third-party providers we depend on to operate the Service, cyber attacks, power failures, industrial action, epidemics, and acts of government.

If such an event continues for more than thirty days, either of us may end the agreement by written notice. Where you have paid in advance for a period you were unable to use, we will refund that portion.

16. General

These Terms and our Privacy Notice make up the full agreement between you and us.
If any part of these Terms is found invalid, the rest still applies.
If we don't enforce something straight away, it doesn't mean we've waived our right to do so later.
You can't transfer your rights or obligations to someone else without our permission. We can transfer ours if needed for business reasons.

17. Contact Us

Lashan Digital LTD, registered in England and Wales. For any questions, concerns, or requests, contact us at: sales@lashandigital.co.uk